I was scammed (paypal transaction and local pickup
followed by payment reversal less than 5 minutes after leaving
my house) on Monday this week (18th) and paypal reversed the transaction
on Wednesday even after I found out and told them that the scammers
had done this to two other people the week before using the same
account! Paypal must have known that this account had two previous
fraudulent payment notices so why did they :
1 Continue to perform transactions on behalf of the account holder?
2 Reverse my transaction so quickly despite telling me that they
would hold the money for up to a month whilst investigating my
claim of fraud?
All paypal have done is check that they dont have to pay
under their seller protection policy and reversed the transaction.
If I had ignored their mails they would have waited longer perhaps.
I find it strange that they assume that I (and the other two
e-bayers) am guilty of fraud but not the other party. Presumably
this is to preserve their own charge back rate with the banks.
But then they will provide no help for me to try to trace the
I find it strange that they dont give me the choice when
taking paypal not to allow visa or even a clear warning that the
payment is unsafe? In fact a buyer of mine rang paypal and was
told that once the payment was in his paypal account the money
was safe, this was clearly untrue!
Has anyone ever managed to get Paypal to help in an investigation
of this type?
Hi Stephen, I know of one merchant who had his account suspended
completely because a fraudster bought goods from him and used
a stolen credit card. Although the seller was an honest legitimate
business user, Paypals logic was that the goods he sells must
be "attracting" the wrong sort of buyer (ie fraudsters)
so he got booted out! Paypal are a law unto themselves.