Hi There, Thought I would just tell you my story.
I buy gold jewellery on ebay.
6 weeks ago I bought a 18ct gold byzantine chain
(over 40 grammes). When I received it the hallmark said 375 for
Anyway a dispute was opened I was allowed to send
the chain back and she agreed that I was correct and she apologised.
She said that I would have to wait for a few days as she was having
problems with paypal before I would get my refund. I was a little
bit worried so I phoned her but she reasured me I would get my
I waited about 10 to 14 days after the dispute
and then I escalated to a claim as I did not know what was going
on. I told the woman through my ebay messages that I had escalated
to a claim and she had nothing to worry about if she was still
having problems with paypal as they would sort it out now. I was
now convinced I would get my money back.
Last week after I got an e-mail from ebay saying
they had made a resolution and said that the claim does not qualify
for a refund we found the seller to have accurately represented
the item in question.
I was not happy.
I sent them an email through paypal buyers complaint
process saying that the chain was 9ct gold and not 18ct gold and
both the buyer and seller had agreed it was. I also told them
that she had put it back on ebay and sold it again as 9ct.
I told paypal if they did not give me my refund
I would get in touch with my local member of parliament and a
solicitor. The next day they sent a email asking for tracking
information regarding the return of the necklace. I gave them
the tracking number. I got another e-mail the next day saying
that the information has been forwarded to our investigations
team for further review. The case is now open again.
How paypal have gone about this case is criminal
and even now it is still ongoing. I feel paypal should not be
allowed to do this. If this information can be used to stop this
happening again, I have no problems with that.
Many thanks Malcolm