I wonder if you can provide any assistance?
Last October Paypal froze my account saying I'd turned over £4500
and to comply with EU money laundering regs I needed to give them
my credit card number.
Naturally I was suspicious and refused. I eventually telephoned
them and discovered that what they actually wanted was proof of
address. So 'Kevin' added the need to fax over various statements.
utility bill etc to them. However the credit card demand was not
Eventually I wrote to their head office in Ireland and have just
received a reply to the effect that 'well you agreed to our T&C's
The stupid thing is that Paypal claim the step is to stop money
laundering. However I have opened a new Paypal account perfectly
easily which rather drives a coach and horses through that argument.
So they are effectively holding £700 of my money hostage.
Is the next step the Banking Ombudsman or the FOS? They suggest
the latter but I'd rather hear it from you!
Look forward to hearing from you,
Hi John, paypals left hand never seems to know what it's right
hand is doing! Contact firstname.lastname@example.org
who will be happy to help with this...