I bought a piece of software from digital rivers of the internet.
I thought I was quite safe when the seller said money back guarantee
if your not completely satisfied. I paid for the software using
paypal and after trying it I wasn't satisfied. Digital rivers
said no problem, stop using the software for 10 days, and we will
refund you, So I deleted all the software which I had purchased.
After 16 days I started to email Digital rivers I emailed them
approx 6 times with no response, So the only thing I could do
was to put a dispute claim to paypal.
Once I had done this they responded, "please send us the
order number because we cant find any of your details.".
I sent all the confirmation emails of purchase and order numbers."We
will gladly refund you but we cant find your details." they
said. I said I will give you 1 week. No reply. The only next step
I could take was to escalate the claim so paypal could sort it
out. This had been going on since the 1st Dec, After taking the
claim 1 step further with paypal, Paypal decided the outcome in
10 mins that I shouldn't receive a refund and the case could not
They didn't even ask for any details or receipts I might have.
I am now down £23 pound and consider twice about using pay
Hi Paul, Give Paypal a call and see if speaking to them on the
telephone will get you any further. Paypals UK telephone number:
08707 307 191 (national call rates apply). Go
in to your Paypal account and make sure you print out hard-copies
of all your receipts and all emails and have them all in front
of you before you call them plus make a note of the URL of the
digital rivers sales page where they offer their money-back guarantee.
You will then be able to quote Paypal the transaction number (which
show and prove you paid digital river via Paypal - a payment transaction
record is created every time you send or receive money via Paypal)...