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Richard's Story:


As usual I have been on the receiving end of PayPals useless customer service dept. Eventually they just cut me off when I mentioned the phrase duty of care.

Briefly, I received a payment of £410 from an ebay buyer for goods in Nov 07. For some reason paypal decided that I had to claim this payment within 30 days. I have never experienced having to do this in the many, many transactions I have had with them and so assumed the money was in my account along with many other amounts.

Out of the blue they sent me an email informing me that they have sent the money back to the buyer who now proudly has my goods and his money back! They told me take it up with ebay who I am sure will say, take it up with paypal and so on and so on.

I would be grateful for any advice you may have regarding how to nail these immoral unprofessional idiots! This is not the first time I have had problems either. The last story was also quite unbelievable, in fact I still cant believe what they did. They should be banned from trading.

Richard Roberts
BraeGlen Ltd

.NoPaypal says: Hi Richard, This is yet another annoying story about Paypal. No doubt they will probably try to dismiss you with talk of "it's your own fault, you should have claimed your money within 30 days" etc....and herein lies the inherant problem with paypal as a whole - they seem to have no conception of common sense. Their customer services ops must sit with a rule-book in front of their face and just blurb out to you whatever the script tells them to say - end of story. No-one at Paypal seems to use any common-sense to look at a situation properly and logically, determine what's happened, and then make a decision on what to do about it based on what's right, proper, appropriate and correct!


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