D Welsh's Story:
Hi im having real problems ive been buying off ebay for a couple
of yrs.We are going on a trip to vegas on the 14th of december
so thought i would sell some things to aid the bank balance. all
going well until i tried to withdraw £300 pounds bang account
limited. They asked for bank statement passport utility bill debit
card statement although this is the same as the bank statement
they asked for tracking numbers for goods i sent out. this is
where the problems are bad. Isent my items 1st and 2nd class mail
as this is guaranteed up to £80 not much point sending out
registered parcels for goods worth a few quid. Only on the recites
i have there is a number but this isnt a tracking number i have
them all and 105 good feedbacks saying they have all received
there goods and are happy. I tried for nearly 48 solid to fax
things to them to be told they have had an issue with there faxs.
My son uploaded as i only have dial up and sent them all the personal
documents and a letter explaining i dont have tracking numbers.
Next day back came an email saying they wont unlimit my account
they want tracking numbers or my approval to refund money back
to the people that bought received and are happy with there goods.
i called paypal explained and there customer rep told me to copy
the receipts put in another explaining letter copies of my feedback
upload and send. Next day same mail came back we cant unlimit
your account we want tracking numbers for items sent out. i have
also had mail off customers asking whats wrong as paypal has mailed
them and asked about the goods. please can you help they are holding
over 300 pounds of mine im out of pocket now with ebay fees paypal
fees postage fees and the goods i have sent out
many thanks D Welsh.
says: Hi, there is definitely a communication problem here. It
sounds like every time you speak to Paypal you are getting a different
person and they just read a standard reply from their script (in
this case, their answer is always "send us tracking numbers")!
I suggest you try to tie Paypal down to ONE SINGLE PERSON to deal
with your complaint - that should help. Also perhaps it would
be an idea to get a friend (or your son) to write the letters
or emails to Paypal because I'm guessing you've been communicating
with Paypal using the same type of text and language you've written
to us (above) so this is probably not helping the communications
problem. Maybe a phone call to them would achieve better results?
Try calling them on 08707 307 191