I found your website
and thought I'd write to you as I'm really at a loose end as to
what to do about paypal, and wondered if any of your visitors
have had a similar experience to me.
Apparently they did some maintenance
work on paypal at the weekend, and since then I haven't been able
to access my account. I can enter my user name and password, but
then I am confronted with a "security measures" page
on which I can either answer the question or log-out, nothing
On answering the question and clicking OK I just get sent to a
blank "page not found" paypal screen with a single link
saying "click to retry".
I've spent countless hours
now on the phone to them only really to be told to "clear
my cache" etc, irrespective of trying it in 3 different browsers,
on 3 different computers, on 2 different broadband accounts, they
won't accept this is a problem with their website.
I'm getting nowhere fast and don't know where else to go. Its
very worrying as I have a significant amount of money in that
account, and I cant just write it off!
Hope you can help.
NoPaypal says: Hi Andrew, on this occasion Paypal may just
be right - it sounds as if you may have been a victim of a fraud
attempt to get your Paypal details. The fraudsters make up a website
to look like a Paypal login page but after you center your details
and click to login, there is nothing there (in other words, the
fraudsters have set up a one page website to capture your login
details). You don't say whetehr you are accessing the website
from an email link (usually a sure sign of fraud). When you login
to the genuine Paypal website you should never see a screen which
says page not found after a successful login - if you do, you're
not on Paypals website. So, firstly, NEVER click on a Paypal
link from an email, even if you think it genuinely came from
Paypal. Next, NEVER give out your password details to anyone,
even on the telephone...if the caller is from paypal, they'll
already KNOW your password so don't need to ask you. The only
way you should EVER log in to your Paypal account is by typing
in https://www.paypal.com in to your browser. Regarding the "significant
amount of money" you have in your Paypal account, be careful.
Paypal is not a bank so you should never have any more money in
your Paypal account as you can afford to lose. I suggest just
keeping enough in there to cover the things you want to buy and
no more. In fact, I leave my Paypal account totally empty at all
times - if I buy something online and pay with Paypal, Paypal
take it off my credit card which I have attached to my account
- so my Paypal balance is always zero...I learned the hard way!