Good morning, I am a
UK resident currently on holiday in the USA.
I have been a very satisfied customer of Paypal for the last two
years but am now having MAJOR problems.I have made three purchases
whilst on holiday all of which Paypal refuse to honour. They asked
for verification of my identity and we scanned them everything
I have with me - my passport, my travel documents and a medical
On October 2nd they sent me an e-mail telling me the restrictions
have been lifted yet the three transactions have not been completed.
On one of the transactions they have actually taken the money
from my account but not passed it onto the e-bay seller.
To add to the frustration, for the first week the Resolution Centre
would not let me contact them at all, I went round in circles
follwing the Contact Us leads but was never able to get to the
page allowing the writing of an e-mail. We have also tried contacting
them by telephone but have never been able to get to the 'options'
I have finally been able to get hold of the Resoltuion Centre
and have sent 2 or 3 e-mails a day but have received no reply
to any of them.
I would be happy for my complaint to be used in the efforts to
prove that Paypal has started behaving in an, at least, inefficient,
at worst, fraudulant manner.
NoPaypal says: Hi Valerie, Paypal are notorious for bad customer
service so I'm not surprised you can't get through to them or
get a reply from them (or any common-sense action from them)!
To make matters worse, the ebay seller probably thinks you've
not sent him the money which puts you in a bad light with ebay
and the seller. Forward your complaint to Yanna (email address
at the top of the front page) for more help....