Maybe you can help us.
I certainly hope so. As business has been poor these last months
I decided the time had come to sell all my camera equipment. I
advertised everything on EBay, the auction finished last Sunday.
Everything was fine except for these two items;
xxxxxxxxx & xxxxxxxxxx (removed
for security purposes)
The buyer of these two items paid using Pa Pal and we sent them
off when the PayPal £ symbol said the transaction had been
completed. We sent them using UPS (www.ups.com) - the tracking
number is xxxxxxxxx (removed for
The package was delivered.
A day later PayPal reversed the withdrawal to our bank and placed
the whole transaction on hold. They have told me tonight that
it looks like someone's PayPal account was accessed fraudulently
and the money would go back to the real owner of the account.
They have also told me that they will not pay us as there is no
seller protection if the package was sent to anywhere other than
the US or the UK. It is in their small print apparently.
They also said that there was no delivery address given in any
PayPal communications. That is correct, the Pay Pal payment receipt
told us to refer to the EBay message from the buyer for the delivery
address. How can they allow a PayPal message to be sent to say
payment has been made with no delivery address on it and then
use that fact against us.
We have lost £1050 plus £100 that the UPS delivery
cost and EBay and Pay Pal couldn't care less. This money was vital
to my survival for the next two months.
Can you suggest any course of action?
NoPaypal says: Hi Trevor, if an innocent partys Paypal account
has been hacked and a large sum of money has been taken out of
that account and sent to you, it's only right that the innocent
party should be reimbursed. However, this all boils down to who
should pay for that loss, and it's not fair that you should be
out of pocket. Sometimes it seems that everybody who deals with
Paypal and Ebay seem to lose money at some point while Paypal
and Ebay NEVER lose money! It's back to this Paypal "double-standards"
again...Paypal are happy to take money and pocket their commission
but when a transaction goes pear-shaped they wash their hands
of it. Contact the address at the top of our main page and see
if court action against Paypal is an option. Otherwise you might
need to swallow this loss and make sure you check Paypals small
print from now on (or even better, use another payment provider)....